1. Introduction
CabClans ("we", "us", or "our") is a taxi booking service operating in Melbourne, Victoria, Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
2. Information We Collect
Personal Information
- Name
- Phone number
- Email address (optional)
Trip Information
- Pickup and dropoff addresses
- Date and time of booking
- Number of passengers
- Luggage requirements
- Car type preference
- Special instructions
Device Information
- Browser type and version
- IP address (for security purposes)
Cookies
We use essential session cookies only to enable booking functionality. We do not use tracking or advertising cookies.
3. How We Use Your Information
- Process and fulfill your taxi bookings
- Contact you about your booking (SMS or phone call for pickup confirmation)
- Improve our services and website functionality
- Comply with legal obligations
4. Information Sharing
Drivers
We share relevant trip details with your assigned driver only, including pickup address, passenger count, and any special requirements you have specified. This is necessary to fulfill your booking.
No Marketing Sharing
We do not sell, rent, or share your personal information with marketing companies or any third parties for promotional purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government authority.
5. Data Security
- All data is transmitted using encrypted HTTPS connections
- We employ secure storage practices to protect your information
- Access to personal data is restricted to authorised personnel only
6. Data Retention
We retain booking data for a period of 1 year from the date of your trip. After this period, your data is securely deleted. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate or outdated information
- Request deletion of your personal data
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy
8. Cookies
We use essential cookies only to maintain your session and enable booking functionality. These cookies are strictly necessary for the website to operate. We do not use any tracking, analytics, or advertising cookies.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: info@cabclans.com
- Phone: 0430 711 111
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our service after any changes constitutes acceptance of the updated policy.